Experience and Education
Master’s degree (MBA, MHA or MPH) and/or equivalent combination of education and experience plus a minimum five (5) years of effective leadership experience in a healthcare environment in a large and complex organization. Experience in clinic specialty preferred.
Supervision of all staff members according to human resources policies and procedures.Responsible for optimization, growth, performance and financial results of designated portfolio of clinics.Responsible for strategic and fiscal planning, management and accounting for all clinical activities regarding the business and operations of assigned clinics.Develops an efficient and effective collaborative relationship between staff and faculty members, while fostering a positive working relationship.Assures provider fulfillment of all obligations and responsibilities related to patient care effort, as well as assuring complete compliance with all federal and state regulations and laws.Responsible for measuring, reporting and developing workflows to optimize performance for KPI set by the department and/or Health System.
Responsible for optimization, growth, performance, safety and financial results of designated portfolio of clinics spanning multiple locations with independent management structures at each location including the strategic planning and management for all clinical activities of the practice. This includes oversight for the patient care and business operations of the practices.
Develops an efficient and effective collaborative relationship between staff and faculty members, while fostering a positive working relationship. This include the development/implementation of staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs, and communication plans.
Assures provider fulfillment of all obligations and responsibilities related to patient care effort, as well as assuring complete compliance with all federal and state regulations and laws. Works with Medical Director and Departmental leadership on programmatic development and associated key performance metrics. Arranges for appropriate call and escalation schedules as needed.
Optimizes access and referral management activities. Establishes pathways to reduce lag times, ensure financial transparency, manage slot fill rates and meet productivity expectations. Includes template management, modeling for business plans/budget, outreach, and referring provider/patient communication management.
Measures, reports, and optimizes patient flow to achieve quality measures and optimal patient satisfaction; Minimizes wait times and implements communication strategies to meet patient expectations. Streamlines handoffs to move patients through clinic efficiently. Evaluates and recommends investment in technology to increase efficiency and effectiveness.
Develops training and continuing education activities based on individual practice needs. Conducts or arranges for regular skill development activities for practice staff. This may include assessment of clinical competencies and/or licensure/certification in coordination with Nursing Operations as well as business and/or general operations such as scheduling, registration, insurance verification, collections, etc.
Works with practice staff to optimize all leases, equipment purchases, maintenance and vendor contracts; assists in developing effective systems for purchasing and maintaining practice’s inventory of office and medical supplies.
Establishes safeguards for effective patient confidentiality (HIPAA) and billing compliance. Implements processes to manage risk and prevent adverse events. Manages the requirements of federal, state, and local regulatory agencies in coordination with other health system offices.
Designs internal control systems to ensure clinic processes are functioning as intended. Coordinates with legal, internal audit, risk management, and other UTSW experts as necessary.
Maintains professional affiliations to enhance professional growth and remain current with the latest trends in healthcare; and specifically, the delivery of ambulatory care. Act as a liaison to health system leadership on cross-institutional initiatives affecting clinic operations.
Performs other duties as assigned.
Knowledge, Skills & Abilities
Work requires knowledge of EPIC Resolute billing and Cadence Scheduling.
Work requires knowledge of computers and office equipment and administrative tasks, such as maintaining budget.
Work requires ability to ensure adherence to all policies and procedures of university, such as Human Resources policies and guidelines, accounting regulations, and internal control policies.
Work requires ability to relieve supervisor of various internal administrative duties that require thorough understanding of functions, programs and policies of clinic.
Work requires ability to communicate effectively with internal and external contacts on policies and procedures.
Work requires ability to work with confidential information on daily basis.
Work requires ability to balance strong business acumen with professional ethics and integrity.
Work requires ability to effectively analyze complex business issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics.
Work requires exceptional managerial, financial and interpersonal skills.
Work is performed primarily in general office/clinic area.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UTSouthwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.
PPO and ACO Options
100% Coverage for Preventative Health − No Co-Pay
Generous Prescription Drug Plan
3 Options for Dental Coverage
2 Options for Vision Coverage
Abundance of Wellness and Employee Assistance Programs
(Eligibility varies by employment status)
The Teacher Retirement System of Texas is a defined benefit plan with 5-year vesting
Employee Contribution Max 7.7% of salary
Employer Contribution Match up to 7.5% of salary
Optional Retirement Program (ORP) defined contribution plan with 1 year, 1 day vesting
Employee Contribution Max of 6.65% of salary
Employer Contribution Match of 8.5% of salary
Optional Tax-Sheltered Annuity
Optional Deferred Compensation Plan
15 Paid Holidays, Eligible Day 1
8 Hours/Month Accrued Vacation
8 Hours/Month Accrued Sick Leave
On-Site Day Care
Employee Discount Program
Tuition Reimbursement Program
Long-Term Disability Coverage
Short-Term Disability Coverage
Voluntary Group Life Coverage
Accidental Death & Dismemberment Coverage
o Bring Your “A” Game.
Why are top candidates in so many professional fields – including customer service, finance, and human resources, to name a few – choosing UT Southwestern Medical Center as a career home? Simple. They know that they will work among a team of people who bring their best every day to support a health organization that’s breaking new ground in dozens of ways. That’s what we can offer you.
It takes a lot to keep UT Southwestern at the forefront, where world-class patient care, acclaimed medical education, and innovative research breakthroughs are common occurrences. When you join us, those are the challenges you’ll share. Our organization has taken on serious commitments and responsibilities within a rapidly evolving health care system.
Change is a constant, so our work supporting this complex matrix of business and systems needs must rise to the highest level of professionalism, collaboration, and innovation. That’s true for every role across the Medical Center and represents why this can be the most challenging work of your career.