This is us!
Esko is the worldwide market leader with software for packaging buyers, designers and manufacturers and hardware products for the packaging, label, sign and display industries. With headquarters in Ghent – Belgium, Esko employs around 1,800 associates worldwide.
Esko, Brand Solutions is a business unit within Esko and it helps its customers make the best packaging for billions of consumers. Our product portfolio supports and leads the packaging and print processes for consumer packaged goods (CPG) brands, pharma, life science, and retail customers.
Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of signage and displays.
The Esko family includes solutions from recent acquisitions including Enfocus, with its PDF quality control tools and automation solutions, MediaBeacon, with its digital asset management (DAM) solutions, and BLUE Software, with its SaaS label and artwork management applications.
Our core values
We empower creativity and non-traditional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a driven advantage in the markets we serve.
And we would love to have you on this journey with us! Apply today.
The Customer Success Manager role is a unique opportunity to
Contribute in a substantial way to provide quality and efficient technical service to our global SaaS clients.
In this role, the Customer Success Manager will work in a fast-paced software environment as part of a growing business team to handle some of our largest global brand customers. Your primary focus will be engaging our global SaaS customers in activities that measure and drive satisfaction such as adoption, retention and future growth opportunities.
Critical Success Factors for the Ideal Candidate Profile are:
Develop strong consultative relationships with customers by understanding their business objectives, developing their customer success plan, and driving the plan execution.
Conduct regular success plan reviews with customer. Success plans will help the customer become more efficient with Esko products, increase the customer expertise, and prove the return on investment
Develop a thorough understanding of all products/services, and ensure customers are aware of all the solutions that meet their business requirements.
Communicate and interact effectively with customers, as well as internally with product management, quality control, deployment, support and other departments within Esko
Coordinate account updates with Support, Account Executives, and Leadership staff
We are looking for a professional who is:
A Great Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts.
Customer-Oriented Achiever – build dedication and trust through strong work ethics and customer-focused demeanor
Must have well developed executive presence; ability to lead and handle project teams with a range of experience and skills and engage at the executive level
Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences
Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new ideas and industry-leading practices to bring a better communications experience to our associates
Your Education and/or Background Experience will include:
5 years of proven track record in customer-facing role (Customer success, relationship management, consulting, technical account management, or client services)
Bachelor’s degree in business or related field; MBA preferred
Experience and exposure in: Enterprise software platforms or SaaS experience; Software implementation, consulting, or subject matter expert
History of being a relationship-builder, credible customer leader with mid-senior level audiences
Strong analytical and consultative skillset to analyze site critical metrics and recommend actions that define success for customers
You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and collaboration is very important.
It’s a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.
You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices: https://jobs.danaher.com/global/en/our-difference