Experience analyzing data and best practices to assess performance drivers
Experience with influencing internal and external stakeholders
3+ years’ experience in people management
2+ years’ experience in client-facing role with a strong focus on data analysis
Bachelor’s degree required; emphasis in marketing, advertising or business preferred
Proficient with Microsoft Excel
Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.
Amazon Advertising is seeking a Manager of Account Management in the US for our Display Advertising business. This person will lead a geographically distributed organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment. Internally, this role will partner closely across a number of teams including Sales, Retail, Product, Creative, and Shopper Marketing. Externally, this person will drive strategy alignment with advertisers, partner with our retail and other internal teams to deliver quarterly business reviews for our top accounts in order to maximize their learning and success with Amazon, and serve as the single-threaded owner for the service model Amazon Advertising provides.
You will lead your team to be strategic consultants for the vertical, providing media insights that drive growth with clients. You will leverage your experience and judgment to define organizational strategy, processes, tools, and incentives to maximize ROI and accelerate growth. You will drive execution of your strategy, ensuring that your team is consistently delivering measurable results in advertiser satisfaction, YoY revenue growth, renewal rates and other operational quality metrics. You will partner closely with sales leadership, peer leaders in the Insights and Performance Team, and product leadership to establish joint goals and strategies to drive Advertiser Satisfaction.
Specific responsibilities include: Develop and execute service strategies tailored to client needs, team development, and revenue objectives; obtain ongoing client and partner feedback to assess performance against organizational objectives; engage with Amazon Advertising’s leadership team and product/platform leadership to represent business results and advocate for customer needs; hire and develop a world-class team; conduct resource management and capacity planning; understand the Amazon Advertising product suite, tools, and campaign management workflow and how our broader Customer Success Team integrates with each; develop and implement best practices to drive consistently strong ROI and ease of doing business and to scale for anticipated growth.
Bachelors’ degree in Economics, Marketing, Advertising, or Business; MBA is a plus
Familiarity with SQL
Strong negotiating skills and ability to influence internal and external stakeholders
Ability to work cross-functionally and with a wide range of employees with different skill sets
Excellent organizational, interpersonal, and communication (written and verbal) skills
Ability to navigate data and leverage analytics to make decisions
Understanding of digital creative production, ad serving, cross-channel attribution, and media math
Ability to establish effective cross team and cross functional partnerships to drive cross-team initiatives
Adept at solving problems that span business and technology
Proven record of attracting, retaining and growing exceptional account management and customer service professionals