Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team.
Your role at Sephora:
As the Senior Product Manager, Store Digital you will help lead the vision and execution of our In-Store Digital strategy, experience and innovation. In this role, you will help define the vision, strategy, and delivery of best in-class client and cast digital experiences while acting as the representative of the business, cast, and clients to our digital development teams. This role also includes driving product vision, roadmap development, and project scoping and implementation, within an exceedingly complex business and technical environment. More specifically, you will:
Define a product vision and overall roadmap for an innovative in-store digital experience
Drive cross-functional teams comprised of both business roles (i.e. marketing) and technical development during the life cycle of product development; champions the needs of cast and clients; develops detailed requirements and feature definitions; partners with development, testing & implementation plans, as well as internal communications & deployment plans
Develop strong partnerships with multiple business teams and leaders, gain understanding of key goals and impacts of product implementation, including both technical and business process changes
Teams include Retail Services, Retail Operations, Education, Merchandising, IT, Reporting & Analytics, Marketing, and Product Management
Develop business cases to support new product recommendations, translate roadmap into well-defined user stories, support day-to-day activities involving user story development and managing the product backlog
Partner with User Experience to develop an intuitive and easy digital experience for cast and clients
Work with a cross functional team to train cast, define pilot programs, metrics for success, and future roll out phases
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.
We’re excited about you if you have:
5-7 years of experience in product development with a proven history of successfully launching customer-facing digital experiences in a retail environment
Prior experience in a retail environment or with consumer-facing products is required; In-store digital experience highly-preferred
Self-driven professional with proven product management experience; ability to operate effectively without close supervision
Ability to quickly identify critical decision points and potential issues and provide solutions, articulate business and technical implications/trade-offs, and make recommendations to program and executive leadership team
Familiarity with Agile Product Development
Ability to successfully collaborate with customers (internal and external) in a positive way to earn their respect as a partner and to achieve goals.
Strong multi-tasking skills, ability to balance meeting critical deadlines while maintaining strong relationships with business teams, internal technical teams and vendor partners
Agile and flexible with regards to changing priorities and business needs and in working with diverse teams and people
An assertive, direct communication style, with the ability to inspire and motivate others across the company. Collaborative, energetic and hands-on team player
BA/BS, MBA a plus. Retail experience preferred.
You’ll love working here because:
The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.
Working at Sephora’s Field Support Center (FSC)
Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.
Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands – including its own private label, SEPHORA COLLECTION. Sephora’s curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world’s premier digital beauty destination.