Business Systems Analyst
Operations and Supply Chain
Extensive working experience with SAP is required.
Ability to provide technical support through in-person/e-mail/virtual interactions, for troubleshooting assistance.
Ability to assist in the creation of detailed work instructions for users.
Ability to persistently follow through on simultaneously open issues from inquiry to resolution.
Champion for continuous improvement and innovative approaches.
Broad knowledge of SAP MM, PP, APO, TM and WM modules is a plus.
Excellent communication skills (written and verbal).
Must be able to prioritize workload, while being flexible with working independently or as part of a diverse team.
Ability to develop strong working partnerships with our customers and developers.
Must be able and available to provide after-hours support.
Key duties which support providing analytical, customer support and work load management for Apple’s business system and users in this role includes: – Identifying and documenting business requirements and assisting in the analysis and development of systems specifications to solve user business needs. – Communicating directly with users in the analysis of system resolution and status. – Analyzing and solving problem areas as identified by end-user and recommending revisions and alternatives. – Performing trend analysis to identify opportunities for system improvements, which may include preparing presentations for review by senior leadership. – Providing user training on new system implementations. – Following established service level agreements, system protocols and procedures on routine assignments. – Participating in User Acceptance Testing (UAT). – Managing workload with minimum supervision while on-site or working remote. – Providing after-hour support, when needed.
Education & Experience
Bachelors Degree in Supply Chain, Business, Economics, Engineering, Computer Science, or relevant field required.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
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