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General Manager, ACS Operations

Posted on: December 25, 2020 Apply Now
LAS VEGAS, NV Full-Time Expires March 25, 2021

General Manager, ACS Operations

United States, Nevada, Las Vegas

Airport Customer Service

05-Aug-2020

Ref #: 3107

LinkedIn Tag: #LI-PB1

How you’ll help us Keep Climbing (overview & key responsibilities)

Airport Customer Service is seeking a leader who has demonstrated operational experience, proven leadership skills, and possesses a high level of accountability for achieving operational results. Primary Functions Strategic and tactical execution of airport operations within the area of responsibility.

  • Responsible for the leadership and implementation of safety initiatives, on-time operational performance, IROP management and recovery plans along with other strategic initiatives.

  • Responsible for providing leadership to direct reports supporting teams and the operation.

  • Develops strategic plans which includes strategy development, plan development and execution.

  • Makes actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow thru on post implementation results. Responsible for development and execution of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives.

  • Leads through demonstration of Delta’s core values as outlined in Rules of the Road. Communicates a compelling view of the organization’s purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others.

  • Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities.

  • Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being and achieves the operational and financial objectives of the business.

What you need to succeed (minimum qualifications)

  • College degree (business, operations, etc.) or equivalent business experience required.

  • Must embrace continuous improvement.

  • Should be highly motivated and very customer service oriented (both internal and external customers).

  • Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools ranging from Microsoft Word, PowerPoint, Excel, etc.

  • Should be a demonstrated self-starter who is action oriented and proven as capable to manage a complex day-to-day operation.

  • Must step up to conflicts and be skilled at finding common ground in order to obtain cooperation from others.

  • Must to able to anticipate roadblocks and plan appropriately to mitigate risks. Must possess excellent critical thinking and decision quality abilities.

What will give you a competitive edge (preferred qualifications)

Master’s degree or MBA preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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