IT Business Analyst – Corrective Action Program (CAP)
Date: Jan 21, 2021
Legal Entity: Entergy Services, LLC
This position may be filled in Little Rock, AR, Jackson, MS, with New Orleans, LA and The Woodlands, TX preferred
The posting is scheduled to close on 2/4/21
Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi, and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.
The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.
The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities, and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities – customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.
TheIT Business Analyst, Corrective Action Program (CAP) position is primarily focused on administration, execution, support, and driving the performance of the IT Corrective Action Program in the Technical Business Management organization. Focus areas include but are not limited to the administration, performance, and/or support of the IT Condition Review process, Corrective Action assignment, Causal Determinations / Analyses, Human Performance error reviews, assessments, particularly as part of effectiveness reviews and quarterly analyses, tracking and trending, and other related performance improvement activities.
Daily administer, execute and maintain the IT Corrective Action Program (CAP) to Entergy fleet and regulatory standards, and ensure compliance with affected procedures. Act as a CAP point of contact to address any questions, concerns, etc., regarding the process or procedural requirements.
Prepare for, administer, support, and or lead the IT Pre-Screening Board and Condition Review Group meetings ensuring appropriate assignments, categorization, and timeliness of response based on significance of issue including whether or not it is a regulatory / reportable issue. A primary responsibility for this role will be administration of the CAP software tool, PCRS.
Perform and assist in the performance of causal determinations, human error reviews, assessments, particularly as part of effectiveness reviews, quarterly analyses, and closure reviews.
Work with department performance improvement coordinators (DPIC) and other Points of Contact to screen, disseminate, and track reports, evaluations, and corrective actions. This also includes ensuring actions are completed by the assigned due date or extended appropriately (per procedure).
Ensure trending is performed of issues identified in CAP, including extent of condition, extent of cause, and organizational and programmatic issues. Ensure trend codes are entered for applicable Condition Reports.
Work with manager to develop, track, and maintain a dashboard / set of metrics to drive and sustain high levels of performance.
Regularly coach, train, and communicate with IT personnel on process requirements, expectations, and trends for CAP and related programs (i.e., Human performance, assessments, etc.).
Interface with other Entergy BU CAP groups and regulatory and industry representatives on behalf of all of IT to remain transparent and seek best practices for continuous improvement.
Minimum education required of the position:
Bachelor’s degree in IT, Engineering, Technical Field, other related discipline / field generally associated with electric utility operations, or equivalent work experience.
Minimum experience required of the position:
2+ years of experience
Electric Utility / Energy Industry Experience
Broad working knowledge of IT Enterprise and Solution Architectures and delivery methodologies including applications, infrastructure, integration, security, real-time/operational technologies, etc.
Leadership experience (leading teams, i.e., root cause analyses, projects, implementation of a new or upgraded program, etc.)
Performing Causal Determinations / Analyses; Assessments, CAP processing, tracking and trending
Working in a compliance regulated environment
Requiring knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
Impacting a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies
Minimum knowledge, skills and abilities required of the position
Specific knowledge, skills, and abilities (KSAs) are included for each position above in minimum experience required of the position. Also, should have KSAs in several of the following general areas:
Corrective Action Programs, and Tracking and Trending
Organizational and Configuration Change Management
Human Performance Practices
Industry Operating Experience, and Lessons Learned
Regulatory Compliance (i.e., RFP, NERC / CIP, NRC, SLA, etc.)
IT Technical background
Any certificates, licenses, etc. required for the position:
Cause Analysis, Decision & Risk Management, Human Performance, and / or Assessment / Audit training or certifications a plus
Primary Location: Texas-The Woodlands
Job Function : Information Technology
FLSA Status : Professional
Relocation Option: No Relocation Offered
Union description/code : NON BARGAINING UNIT-NBU
Number of Openings : 1
Req ID: 101360
Travel Percentage :Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the full statement.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
Job Segment: Business Analyst, Engineer, Law, Risk Management, Business Manager, Finance, Engineering, Legal, Management
Apply now »