The Premium Service, Account Manager will be responsible for the account management of all Houston Dynamo and Dash President’s Club members and play an important part in the new sales strategy and execution of the premium seating services department. The Account Manager will build relationships with Dynamo and Dash Premium Members and are responsible for maximizing season membership retention rates by providing world-class customer service, maximizing new premium and hospitality sales, help execute premium deliverables, and developing strategies around high-incomes accounts to ensure long-term relationships, engagement, and referrals.
The Premium Service, Account Manager will also be tasked with developing the Premium Hospitality Area strategies and executing their general operations on game days to provide world-class experiences for Members and Guests at BBVA Stadium. The Premium Service, Account Manager will also be tasked with prospecting the Houston Business Community through cold calls, setting meetings, and general outbound sales activity.
Ultimately the Premium Service, Account Manager will be responsible for creating and maintaining a high level of service excellence, both in individual interactions with our customers and other members of the Member Services team, to drive enhanced customer loyalty resulting in greater membership retention.
WHAT YOU WILL DO
This position is critical to the success of the organization. The ideal Premium Service, Account Manager brings enthusiasm, professionalism, and the ability to perform their core duties at the highest level of performance while proactively seeking new ways to improve the organizations’ interaction with our customers/fans. The candidate must strive to make each fan’s experience with the Dynamo/Dash a positive and memorable one – every time.
40% – Account Management
Manage President’s Club and other high revenue accounts as assigned
Provide World Class Service to highest revenue accounts
Manage direct communication to these accounts through multiple touch-points
Deliver industry-best retention rates on managed accounts
40% – New Business Generation
Generate leads via prospecting, networking, attending Chamber of Commerce meetings, cold calls, business-related networking functions, and Houston Dynamo games and other Dynamo related business events
Have a high level of calls and meetings each week to qualified prospects, with a focus of generating new Dynamo365 Full Premium Memberships & Suite Leases to corporate and consumer clientele, as well as Group Outings
Assist and mentor other Ticket Sales and Service team members on Business meetings with the focus on driving Premium Seating Memberships and New Suite Leases
20% – Department Execution
Management of Premium Hospitality Areas at BBVA Stadium on gamedays
Execution of Premium Events and Deliverables
Execution of general service department projects as assigned
Develop Plans and Strategies to ensure world-class experiences for clients
Work with BBVA Stadium and vendors to develop plans and execution of Premium Hospitality Areas
THE IDEAL CANDIDATE
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Maintained desire and passion to provide a world-class standard of client experience and retention departments in the professional sports industry
Team-oriented individual with a proactive positive attitude
Exemplary self-discipline, professionalism, pride, and work ethic
Outstanding listening, written, and verbal communication skills
Willingness to take initiative and ownership of projects
Detail-oriented with the ability to multitask effectively and with a sense of urgency, sometimes under a high level of stress
Excellent organizational and personal time management skills
Proven to be reliable, diligent, self-motivated, and dedicated
Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions
Flexible hours required. Working evenings/nights, weekends, and potentially holidays
WHAT YOU HAVE DONE
Bachelor’s degree in business, sports, hotel/hospitality, marketing or related field preferred
2-3 years of professional sports sales or related account management/service experience
1-2 years of experience managing projects and/or people
Experience and training in Microsoft Dynamics CRM system, SeatGeek ticketing system, or similar systems
Bilingual English and Spanish a plus
High proficiency in Microsoft Word, Microsoft Excel, Microsoft Outlook, and other basic computer usages.
Competitive base salary, performance-based bonuses plus health insurance.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.