Job Posting: Level 2 Helpdesk Technician & Office Admin Support
Location: Remote (Houston-based preferred)
Hours: Part-time (15 hrs/week) with potential for growth
Compensation: Competitive hourly rate (based on experience)
About Us
We are an IT Managed Service Provider (MSP) working with clients to streamline operations, manage IT infrastructure, and provide top-tier technical support. We prioritize efficiency, security, and excellent client service.
Role Overview
We are looking for a Level 2 Helpdesk Technician with strong office management and administrative skills to support client documentation and onboarding. This role is ideal for someone who is detail-oriented, tech-savvy, and capable of handling both IT and administrative responsibilities.
Responsibilities
Helpdesk Support: Resolve Level 2 support tickets and escalate complex issues when necessary.
Documentation Management: Organize, update, and maintain client records in Microsoft 365 and Notion.
Onboarding Support: Assist in setting up new accounts, managing credentials, and configuring IT systems for new clients.
Administrative Tasks: Handle scheduling, ticket tracking, and internal documentation.
Tech Stack: Microsoft 365, Azure, Zoom, Security Tools, and ITSM tools.
Qualifications
Experience in Level 2 IT Support (troubleshooting, ticket resolution, system setup).
Currently have or willing to obtain MS certifications
Strong organizational and administrative skills.
Familiarity with Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, etc.).
Ability to work independently, manage time effectively, and maintain confidentiality.
Bonus: Experience with IT documentation and onboarding processes.
Why Join Us?
Flexible hours with a remote-first work environment.
Opportunity to grow within an evolving MSP.
Exposure to diverse IT projects and client accounts.
How to Apply:
Send your resume and a short cover letter to the contact information provided with the subject: Levell2 IT Support & Admin – Application.
