PROS’ Customer Experience & Engagement organization is looking for dynamic and passionate people to join our team! As a new Implementation Consultant, you will develop market leading skills that will launch your career in software and technology.
PROS Implementation Consultants are trusted advisors combining configuration and business expertise to guide our customers through the process of software implementation to achieve value through improved digital selling capabilities.
Implementation Consultants start their journey with a cohort of colleagues that undergo training in multiple software products before being placed on projects to support customers in various industries, including global implementations for some of the largest companies in the world, and/or internal initiatives that improve the way we go to market. You will be part of a strong and diverse organization that works together to ensure our customers’ success and will support your career growth as you develop deep expertise.
A Day in the Life of the Implementation Consultant – About the Role:
Configure software to meet customer requirements in accordance with solution designs and other best practices – this involves translating non-technical requirements into technical configuration steps, troubleshooting issues, and testing configuration
Think beyond the task at hand to build reusable and standardized configuration assets, processes, and practices to reduce future implementation effort and improve consistency across projects
Meet with customers and internal teams to discuss status, plan work, understand requirements, resolve problems, and answer questions
Support internal project processes to keep projects within scope, under budget, and on-time
Document configuration and keep organized records of decisions made
Demo configuration to customers/stakeholders and train users on capabilities of software
Work with other experts at PROS to jointly troubleshoot issues
Deliver configured software that facilitates customer success
Support customers through project milestones, including kickoff, configuration verifications, and acceptance testing
Contribute to internal initiatives outside your role to improve the organization and support the growth of your teammates
Required Qualifications – About You:
We are looking for candidates who possess a rare combination of skills and characteristics. People successful in this role would be described in the following ways:
Problem solver – persistent enough to stick with a difficult problem until you find the answer.
Excellent communicator – comfortable forming relationships and communicating verbally and in writing with customers and internal teams; able to voice opinions, explain technical & non-technical concepts, listen effectively, lead trainings, and project confidence in 1-on-1, group, and presentation settings.
Quick learner – you can quickly pick up technical and business concepts. You take good notes and are eager to apply what you’ve learned.
High performer – you want to succeed and are able to motivate yourself to overcome obstacles. You can perform successfully when working independently or with a team.
Detail oriented – you care about the little things and want the quality of your work to reflect positively on you and your teammates.
Organized – you don’t need to be micromanaged; you’re able to prioritize tasks, meet deadlines, and follow through on commitments.
Helpful – you care about seeing others succeed and will invest your time and effort into helping our customers and your teammates.
High character – you’re honest and trustworthy, you treat others with respect and can be counted on to do the right thing.
Able to travel to customer sites up to 50% (typically ~25%, but can vary 0-50%).
The defining quality of successful Implementation Consultants is an ability to blend business acumen, technical skills, and soft skills. This is a unique combination that requires someone who is able to communicate with customers to understand their needs, dive into the details of technical configuration to build a solution, then present the technical configuration to a non-technical audience and explain how it will solve their problems.
Desired Skills & Qualifications:
Relational data modeling
Experience building and analyzing datasets
Knowledge of ERP and CRM concepts
Understanding of pricing and/or revenue management
Business process analysis and modeling skills (UML)
Bachelor of Science/Arts
Preferred majors: computer science/engineering, information systems, data analytics, math, statistics, or other engineering majors
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.
This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.