2022 – Summer – Consulting Associate – Managed Technology Services – MITS Field Delivery
A Managed IT Service (MTS) field delivery consultant, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS field delivery consultant, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.
Job Duties and Responsibilities:
Be able to freely lift/move equipment up to 50 pounds
Be able to travel locally and/or across the United States, sometimes with little advance notice
(Remotely or onsite) support, troubleshoot, administer, and/or deploy: workstations, servers, storage, email, cloud, and network-related equipment and software
Advise clients using industry best-practices and recommend opportunities for continuous improvement
Maintain client security standards and confidentiality of information
Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Effectively communicate with clients via phone, email, and in-person
A passion for technology and a desire to learn
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
A minimum 3.0 GPA is preferred
Knowledge of Microsoft Office, including Word, Excel and Visio
Knowledge of Apple and Windows-based software/hardware
Excellent written and verbal communication, problem solving and analytical skills.
Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
Ability to travel up to 25%
Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration.
Experience with Office 365 and associated workloads including Email and SharePoint
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with enterprise mobile devices