As a Store Operations Process Optimization Lead you will focus on creating and sustaining processes to foster a store environment of operational excellence. You will lead the implementation of the operations strategy which will include conducting process time studies, creating and implementing new or improved processes, and optimizing productivity of non-selling hours. You will partner with the Store Operations Gatekeeper to find the right time to rollout operational initiatives to support the business and support efficient execution. Required are strong organizational and communication skills, with a focus on attention to detail. Key to success is the ability to work collaboratively in a fast-paced environment remaining flexible, resourceful, and efficient. This position reports directly to Sr. Manager of Store Operations & Communications.
Duties and Responsibilities:
Develops standard operating procedures (SOPs) for non-selling tasks (e.g., backroom organization, shipment processing, inventory fulfillment, etc.) for multiple brands and businesses (retail, rental, custom and tailoring).Identifies gaps and opportunities in standard operational procedures.
Prioritizes development and writes instructional documents to train and support the in-store execution.
Conducts time studies to determine amount of time needed to execute and validates the process efficiency.
Measures effectiveness of execution and provides the store organization leadership with metrics by brand.
Partners with Labor Management team to allocate non-selling hours and measure actual hours used by optimizing the Workforce Management programs for operational tasks.
Creates backroom organizational strategy to optimize space and create consistency across brands to include:Inventory processing and fulfillment.
Tailor Shop set up and organization.
Communication space (boards) for performance measurements, employee experience, and operations.
Conducts observations in stores to understand the day-to-day experience and support continued process improvements and identify best practices to adopt across all stores.
Leads the sustainability of the division of responsibility (DOR) program for operations.
Manages the resolutions to friction points identified within the operations category.
Owns strategy to enhance and maintain the operational content on the intranet site (The Thread).
Defines a program, utilizing task management platform, to measure accountability of the operations standards and processes.
Partners with Customer Experience Lead to algin the entire store experience to work seamlessly on the back-end and front-end of the business.
Proven Skills, Abilities and Experience Qualifications
Retail Management Experience of 5 plus years or equivalent.
Bachelor’s Degree in Business Management or equivalent experience required.
Ability to think strategically to develop process improvement plans.
Strong analytical skills to identify potential obstacles or opportunities to maximize productivity.
Excellent written and verbal communication skills with the ability to flex to various audiences.
Exceptional customer service skills with the desire to satisfy our internal and external customers.
Solid time management and follow up skills.
Ability to excel in a fast-paced environment.
Capable to manage multiple tasks simultaneously.
Strong command of Microsoft Office Products including Outlook, Word, Excel and PowerPoint.
Knowledge of retail store and back-office systems (POS, Oracle, PeopleSoft, etc.)
Position will be based in Fremont, California, or Houston Texas.
Hybrid working model up to 3 days a week at Home Office (Fremont or Houston).
COVID-19 Vaccine Policy
Tailored Brands requires all Corporate & Shared Services employees either (a) establish that they have been fully vaccinated; or (b) obtain an approved reasonable accommodation exempting them from this requirement due to a medical reason, or because of a sincerely held religious belief or practice, as a condition of employment. For purposes of this policy, a fully vaccinated person is someone who has received all recommended dose(s) of a COVID-19 vaccine authorized by the U.S. Food and Drug Administration (FDA) or the World Health Organization (WHO), including vaccinations that have been approved pursuant to an Emergency Use Authorization, and it has been at least 14 days since the administration of the final dose.