The HR Technical Analyst III under the leadership of the Sr. Manager, HR Operations will provide system support as well as support the Technical Lead in providing application work in the configuration, design, development, implementation, improvement and maintenance of Human Resource systems. This includes, but not limited to, creating and maintaining reports, auditing and maintaining integrity of the data and ensuring end user training. In addition, this position partners with the HR Operations Technical Lead in providing support on projects and system configuration requests as well as serve as a first line resolution for troubleshooting HR technology.
Support the HR Operations team in multiple medium to large projects; assist with project definition in partnership with business sponsors; includes identifying scope, constraints, deliverables, and timelines; support project implementations and backfill in the event the HR Operations Technical Lead is unavailable.
Research and craft recommendations regarding the design and development of new and/or modified systems, software and hardware; review & report on software updates and releases for existing HR platforms and how they will align to our operations, perform testing, system maintenance, training, and problem solving.
Perform best practice analysis to determine the root cause of problems and issues, recommend and assist in the implementation of the best overall solution.
Perform as a subject matter expert and consultant, collaborating with key business users in all aspects of analysis, design and testing for system integration with HR systems.
Develop critical working relationships with internal business owners and associated functional work streams to understand enterprise requirements and contribute to application and process improvements.
Partner with customers to drive input into strategic roadmap for all things HR, Benefits, Payroll, Time, Comp, Recruiting and Performance, including but not limited to systems supporting these areas.
Partner and consult with the HR Operations Technical Lead on matters related to system security, configuration and compliance. Includes configuring new or modifying existing applications to meet changing requirements.
Identify problems; serve as liaison with application vendors on problem resolution, application changes, and new functionality implementation.
Work with members of the HR Operations team and other internal departments to develop end user training material for current and new functionality and/or processes.
Make recommendations for process improvements utilizing existing and new HR technology to improve the effectiveness of Human Resources operations.
Identify opportunities for improving the effectiveness of HR processes, systems, and reports.
Assist with review, evaluation, and implementation of revised Human Resources policies and procedures as they relate to HR technology.
Support communication/change management activities for projects and enhancements based on business needs.
Translate and document non-technical requirements into technical concepts with a comprehensive understanding of HR applications and technical interdependencies. Exercise good judgment in use of standards and technical documentation. Identify and include associated controls.
Identify, remove and resolve key barriers/issues through innovative solutions.
Continually assess business needs; recommend measures that will ensure the team is meeting or exceeding customer expectations by enhancing system capability and performance.
Manage issues resolution and coordinate problem resolution with HR or Technology.
Create and deliver presentations on specific system-related topics to non-technical customers.
Provide functional guidance, advice and/or training to practitioners.
Perform routine audits, produce weekly and monthly reports in support of business initiatives
Recognize and manage highly confidential and sensitive information
Responsibly receive, transmit, and handle consumer and customer data per applicable policies and procedures.
Review and follow data privacy practices, policies, and guidelines.
Perform other duties as assigned or requested.
This position has no supervisory responsibilities. May participate in or support projects, process improvements and other team responsibilities.
Requires a bachelor’s degree from an accredited 4 year college with 5-8 years of experience in the field or in a related area or possess an equivalent combination of education and experience
Minimum 5 years of experience with HR Technologies or combination of training & hands-on experience
Requires hands on experience supporting full cycle HR software implementations or System Administrator experience
Intermediate to Advanced level of experience with Microsoft Excel
Excellent communication skills, both verbal and written and the ability to explain technical scenarios to non-technical audience
Adaptable and able to work in any environment
Strong customer service orientation
Strong team player with the ability to be flexible in an ever changing environment
Strong troubleshooting skills
Strong analytical and problem solving skills
Strong Business Process configuration skills
Strong Report Writing skills
Ability to multi-task and work on multiple projects with varying priorities and deadlines
Ability to develop and implement processes and procedures
Highly motivated individual with technology understanding, capable of learning and digesting new technologies rapidly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.
Minimal travel is required for this position (up to 20% of the time and on a domestic basis).
Legally authorized to work in the United States, without Sponsorship
The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.