Summary Position serves as the Management and Program Analyst under the Office of the Chief, Medical Service. The primary purpose is to provide oversight and administrative management of specialty care services as it relates to management of access, performance improvement, and data analytics. Provides technical advice to the ACOS/M and clinical staff members on VHA consult directives, mapping regulations, and data analytics and process improvement processes. Responsibilities Researches complicated cases and would need to work closely with other offices such as Group MyHealthyVet Program, and Quality Management Coordinates and distributes workflow accordingly and ensures assignments are completed properly in a timely manner Coordinates functions and practices of personnel management, budgetary management and organization effectiveness by overseeing clinical flow and access, veteran experience, process improvement, and equipment Develops, implements, and sustains key operational processes, including consult management, space, return to clinic scheduling practices, proper clinic cancelations, effective management stats requests, and community care Gathers and organizes narrative and statistical information on provider mapping, productivity and utilization using general methods, techniques and precedents Prepares procurement request, evaluates proposals for work, acts as Contracting Office Technical Representative (COTR) with contracting services to negotiate, manage and/or revise contracts and secure adequate resources. Responsible for oversight on the management and utilization of CMR equipment. Analyzes work and space requirements to determine staff and equipment needs to accomplish mission of service and Medical Center. Maintains a collaborative relationship with Facilities Management regarding physical improvement to clinics and/or units, expansion projects and repairs and installations. Compiles information to be presented to upper management for use in development, planning and operation of strategic plans and programs for Medicine Service. Stablishes process controls to ensure recommendations and actions are completed as approved, and implements resolutions after concurrence of supervisor. Analyzes and prepares program status reports for ACOS/M review Researches, analyzes and evaluates strategic planning and patient access to care, contributing to the development of robust and disciplined approaches to improvement of access, continuity of care and clinic and medical department flow Coordinates efforts with other associates; such as Medical Administration leads, Group Practice Manager, MyHealthyVet coordinator, Vetlink, Action Item coordinator, and administrative management to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts. Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain goals and objectives Performs other related duties as assigned. Work Schedule: Day Shift, Monday through Friday – 8am-4:30pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Management & Prog Analyst/PD083510 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS):Not authorized PCS Appraised Value Offer (AVO):Not authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/06/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collect, analyze and report data and information on a variety of service and facility level improvement initiatives. Plan, organize, coordinate, implement and evaluate data collection and evaluation mechanisms related to performance improvement initiatives. Track data, analyze data, make recommendations for performance improvement. Build, modify and maintain complex databases to monitor and track various performance measures and monitors. Utilize Microsoft Office (current version), VISTA, File man and other software to create, store and retrieve electronic documents and files. Builds queries in SQL and TOAD to extract complex reports from the Data Warehouse. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree, or an LL.M., if related. Education must be in or related to the position and must demonstrate the knowledge, skills, and abilities to successfully perform the duties of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two (2) year of graduate education leading towards a doctorate degree. (i.e., 2.5 years of progressive graduate education leading towards a doctorate degree would meet 50% of the qualifications requirement for this vacancy.) You will be rated on the following Competencies for this position: Administration and Management Creative Thinking Customer Service Interpersonal Skills Planning and Evaluating Self Management Technical Competence Writing Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. Some standing, bending and carrying light items such as books, medical records and paper may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript (Official or Unofficial) must be submitted with your application if you are basing all or part of your qualifications on education. Currently Enrolled in a Graduate Program – Transcripts must reflect that you have at minimum 3 full years of progressively higher level graduate education leading to such a degree. .Awarded Degrees- Transcript must reflect the degree was awarded and must reflect all information related to the awarded degree (Date Awarded, Name of Degree, Degree Program, School Name, Credit Hours, etc.).Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM’s Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.