Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position: 2024 Intern – Business Analyst
Business Unit: Customer Support Operations
Location: San Jose
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands— everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.
The Opportunity
All 2024 Adobe interns will be ‘co-located hybrid. This means that interns will be assigned to an Adobe office location, but in-office schedules will be flexible and determined by team. All interns must live in the same state, country, and within commuting distance of their assigned Adobe office, so they can be on-site as needed.
What You’ll Do
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Review existing workflows and processes for Support and identify ways we can be more agile with the Supportability and Readiness process.
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Work with cross-functional teams (Product Management, Engineering, Sales, GTM, PMM, etc.) across selected DMe products (Creative Cloud, Document Cloud) to understand current roadblocks in adhering to support readiness processes and address them.
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Partner up with global Support teams to incorporate localization efforts into current readiness processes.
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Explore ways for customers to self-resolve issues related to releases.
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Investigate possibilities of implementing an agent tracking system within Support CRM tools to ensure completion of enablement.
What You Need to Succeed
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Currently enrolled full time and pursuing a Master’s degree in Business, Analytics, Information Technology, or equivalent field required.
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0-2 years of experience in a Consulting, Analyst, or similar position.
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Ability to participate in a full-time internship between May-September.
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Ability to understand business process workflows and Customer Support experiences.
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Strong negotiation skills to persuade at the Manager or Director level, while sometimes dealing with ambiguity.
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Strong writing, editing, and oral communication skills.
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Strong organization/project management and presentation skills.
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Self-motivated, responsible, and focused on exceeding expectations.
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Ability to prioritize, multi-task, and deliver high quality work while adapting to change.
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Known to work with offering new ideas and tools, and executing on those ideas.
If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $30.00 — $36.00 hourly. Your recruiter can share more about the specific pay rate for your job location during the hiring process.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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